![]() Upgrade to the latest version of your web browser, or attempt it again with an alternate browser. See also this Knowledge Base article: Image formatting guide.Ĭlear your browser’s cache, and reload your admin panel to restart your session. Using Adobe Photoshop / Illustrator’s “Save for Web” feature is recommend to ensure that your images are ready for the web. Cargo has an upload limit of 12 megabytes per file.Įnsure that your images are correctly formatted. Use this list to see if one of these steps fixes your issue. Issues with uploading images can have a number of causes. Project or thumbnail image fails to upload If you are using Quicktime Pro to export your video, choose "Fast Start" in the "Prepare for Internet Streaming" options. Videos which use special characters inside their filename may not display consistently across browsers, or at all. If you are using Cargo's video player, check your video's filename and URL for accents or non-Roman characters ( é, ø, ü, 木, etc). See this article for further information: Adding video to your site. If you’re using the Cargo video player, make sure the movie file is encoded with H264 video and AAC audio. This w3schools article is a good reference for formatting.Ĭheck to make sure that the iframe embed you're using from Vimeo or Youtube is correctly formatted. Check your CSS for missing curly brackets, extra brackets, unclosed comments, or missing semicolons. If it is displaying continuously then there is likely a formatting issue somewhere in your CSS that is causing your elements to become un-styled. The showing and hiding of the loading animation is controlled by a script in conjunction with styles in your website's CSS. Loading animation is constantly visible and/or CSS changes don't affect the website Commonly, tags or HTML comments ( ) are misused or lack closing tags. To fix this issue, make sure all of your HTML tags are formatted correctly. This can happen when there is an unclosed HTML tag somewhere in your Custom HTML area, usually a script, iframe, or HTML comment. Look through your projects and pages (specifically your start page) and make sure each starting tag has a corresponding closing tag, if required:, ,, etc. This issue often isn't apparent until the next page or project is loaded, and the thumbnails get removed from the browser window along with the previous project. When there's an unclosed HTML tag inside a project, everything after the project content (including the footer and thumbnails) get placed into the project content area. This can happen when there are incorrectly-formatted HTML tags somewhere in your website. Some common issues and their solutions are outlined below. The undo command in your browser's menu can also be used to step backwards through changes you've made. If you press Save or Preview inside the Custom HTML or CSS editing panel and notice an issue, you can fix it by reverting changes made to your website. While these issues may often seem severe, they can usually be fixed easily. While making changes or adding content to your website, there are a number of problems that can arise, usually caused by typos or formatting issues.
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